Thank you to everyone who has already taken part in Oaklee’s Tenant Satisfaction Survey 2026.
The survey is still underway, and residents selected to participate may continue to receive a telephone call from Acuity, our independent research partner, until 27 September 2026.
If you are contacted, we encourage you to take part and share your honest views. Your feedback will help us understand residents’ experiences, what is working well and where services may need to improve.
Why your feedback matters
The survey gives residents an opportunity to tell us what they think about their home and the housing services provided by Oaklee.
The feedback gathered will support future service planning and help us identify areas where we can continue to improve.
How residents may be contacted
Residents selected to take part may receive a telephone call from Acuity during the remaining survey period.
The number displayed when Acuity calls will be:
+353 1 699 4340
If you miss a call from this number and call it back, you will hear a recorded message confirming that Acuity tried to contact you to complete a survey for your landlord.
Calls may be made during the following times:
Monday to Friday: 9.00am to 8.00pm
Saturday: 10.00am to 6.00pm
The telephone survey takes around 12 minutes to complete. Residents who would prefer to complete it online can ask Acuity to send an online survey link by email.
Is the survey genuine?
Yes. The survey is genuine and is being carried out independently by Acuity on behalf of Oaklee.
If you receive a call and are uncertain whether it is connected to the survey, check that the number displayed is +353 1 699 4340.
Is the survey confidential?
Yes. The survey is confidential.
Results will be provided to Oaklee anonymously, unless a resident gives Acuity permission to attach their name to their answers. Acuity interviewers will explain the purpose of the call, how information will be used and the confidentiality arrangements at the beginning of the survey.
Have your say
Thank you to everyone who has already taken the time to participate.
If you are contacted before the survey closes on 27 September 2026, please consider taking part. Your feedback is important and will help us better understand residents’ experiences of Oaklee services.
